Refund & Exchange Policy

Refund & Exchange Policy

General Terms

  • All sales are final. We do not provide cash refunds.
  • You may exchange your purchase within 14 days, provided the product is in absolutely original condition, with tags attached and uncut, and in its original STRYKE packaging.
  • If a price is reduced during a sales promotion, exchanges will only be processed at the new discounted price.
  • Used or misused items are not eligible for exchange.
  • Claims for damaged merchandise must be made within 3 days of purchase. For online orders, report any damage within 3 days of delivery.
  • If a claim is accepted, a coupon of equal value will be issued. The coupon can only be redeemed online.
  • Claims and exchanges may require 1–2 weeks for processing.
  • If a discount code was applied to the original purchase, it cannot be reused on the exchanged item. Exchanges will be processed at the original invoice value, and promotional codes will not be reissued.
  • For Cash on Delivery orders above PKR 10,000, a partial advance or security deposit may be required.

Online Purchases Exchange Policy

If you wish to exchange an item purchased online, you may use either of the following options within 14 days of purchase.

Option 1: Exchange from Home

Our courier partners will collect and replace the item at your doorstep. The charge for this service is Rs. 290.

To proceed, send the following information on WhatsApp at 0323-4747260:

  1. Name
  2. Order number
  3. New required product
  4. Old product
  5. Reason for exchange

Please attach a mobile video of the old product showing that its tags are attached and uncut and that it is in original condition.

If you wish to exchange an item again after the initial exchange, a fee of Rs. 500 will apply.

Option 2: Send the Item to Us

This exchange service is free of cost. Send the product through a traceable courier company that provides a tracking number and proof of shipment, such as TCS or Leopards.

Include the original receipt, original tags attached and uncut, and the original packing material. Send the parcel to:

STRYKE
D15 Commercial Area, DHA EME Sector, Phase XII
Lahore, Pakistan
Phone: 0323-4747260

Include the following information:

  1. Name
  2. Order number
  3. New required product
  4. Old product
  5. Reason for exchange

After inspection, our team will dispatch the required product.

Before proceeding: Visit www.shopstryke.com and check the items and sizes currently shown as available in any category.

Items purchased at full price will be exchanged at the current price only.

In-Store Purchases Exchange Policy

Items purchased in store may be exchanged at the store within 15 days of purchase, provided the original receipt is presented and the item is in original condition with tags attached and uncut.

Items bought in store are not eligible for refunds.